Frequently asked questions
How much time should I plan for my first appointment?
For a specialty contact lens consultation, plan to spend about an hour to an hour and a half on your first visit. At least one full hour will be spent with Dr. Morrison, and you’ll need about 10 minutes to fill out check-in forms.
comprehensive eye examination plan to spend an hour at the office, including any soft contact lens fittings.
How may appointments will I need to complete the lens fitting process?
Once payment for services and lenses is received, expect at least three appointments (at no extra cost) to perfect the fit of your lenses and make sure your vision is fine-tuned to the best it can be.
After ordering your lenses, we will schedule a dispensing appointment within 3-6 weeks for your specialty contact lenses. All appointments and follow-ups are covered under your initial global fee. This dispensing appointment is to fit the lenses, check vision, and adjust them as needed.
After your dispensing appointment, expect another appointment within 2-3 weeks for any fit/vision adjustments. Most patients will need only three appointments, but it is not uncommon for patients to need up to 5 appointments over those 3 months. Dr. Morrison tries to perfect the lenses for optimal comfort and vision so she may make even microscopic adjustments if she thinks you will achieve better results.
What is the specialty contact lens fitting process like?
The fitting process starts with a Specialty Contact Lens Consultation. This consultation covers all testing necessary to determine the best option to perfect your vision.
You may try on different types of lenses at this examination as well to assess your visual potential. For specialty contact lenses, once we start the fitting process you are able to return for unlimited follow-ups and lens changes for three months until we have a final product.
If you decide to proceed with contact lenses, the lenses are ordered for you and you will return in about 1-3 weeks to try on the initial lens. This initial lens is our first chance to see how things look. If the lenses look good you will leave with the lenses and return for a follow-up visit to give us feedback on comfort and vision. We may need to alter the lens at this visit and will order lenses with different parameters.
For specialty contact lenses, once we start the fitting process you are able to return for unlimited follow-ups and lens changes for three months until we have a final product.
Does In Focus accept insurance?
We do not accept medical or vision insurance as payment for eye exam services or contact lenses. We do, however, accept payment using an HSA (health savings account) or FSA (flexible spending account) card, along with cash and credit or debit cards.
Designing the highest quality specialty lenses takes time and resources. Most medical and vision plans do not allow enough "reimbursement" for these types of services. Or, if the reimbursement is too small, it restricts the Doctor to the types of lenses they are able to use.
By not contracting directly with insurance plans, we are able to use the highest quality machines, materials, coatings, and time with our patients to provide the best results.
Can I still use my insurance benefits?
Most times, yes! Vision and medical insurances generally have out-of-network (OON) benefits. When you choose to use a Doctor who does not accept your insurance, you are going "out of network". Most plans have "in-network" and "out of network" benefits. The difference is that the out-of-network reimbursements are generally (but not always) lower than in-network. Dr. Morrison was conscious of pricing all exams and lenses in a way that is fair to both her AND her patients.
Vision Insurance: After your appointment, if requested, we will provide you with a "1500 Form". You may send this form to your insurance company. If benefits are available, you will communicate directly with your plan and reimbursements will be sent directly to you.
Medical Insurance: After your appointment, if requested, we will provide you with a "1500 Form". You may send this form to your insurance company. If benefits are available, you will communicate directly with your plan and reimbursements will be sent directly to you.
How do I find out what my out-of-network benefits are?
The best thing to do is to call your insurance company and ask!
I would like to schedule an appointment. What should I expect for payment on my first visit?
We take payment of cash, credit card, or HSA/FSA cards on the day of your appointment for services performed on that day.
If you are coming in for a Specialty Contact Lens Consultation (scleral lenses, prosthetic lenses, hybrid lenses, etc), you will pay $250 for the consultation on the day of the exam. This includes a full exam, all imaging, discussion with the Doctor, and recommendations to help you see your best.
If you decide to move ahead with ordering lenses and going through the fitting process within three months of the initial exam, this $250 goes TOWARDS the cost of your professional fees (cost of the Doctor's time and the cost of the lens(es).
Approximately how much do specialty contact lenses cost?
Specialty contact lenses (scleral lenses, prosthetic lenses, hybrid lenses, etc) are all global-fees, meaning that you pay one fee for the initial exam, all the follow-ups (as many as you need) within a three month period, the lenses themselves, and any re-orders of lenses to “perfect” the fit and vision.
This global-fee also includes training to insert and remove the contact lenses (if needed), your starting supply of solutions, and all high-level scans on each visit. No additional charges will be added once you start your journey to better vision.
This three month process to perfect the comfort and vision of the lenses can cost between $900 and $4300 for unlimited examinations, unlimited follow ups, high-level scans, training, materials, and the lenses themselves.
This amount varies depending on whether you choose to correct one or both eyes and on how advanced the lenses are and how much time is needed to fit each of the different lenses (scleral lenses require smaller and more precise adjustments than prosthetic lenses, for example, which is more time consuming).
Remember that your initial consultation fee of $250 is applied towards this total if lenses are ordered within 3 months after the consultation.
Not all consultations end in specialty contact lenses. Sometimes we are able to fix problems with solely glasses or simple soft contact lenses which will result in a lower cost.
Do you have any financing options available?
Yes! We can help you set up an In-House Financing Plan with our office. We will not order any contact lenses or start the fitting process until 75% of the total balance has been received. Lenses may be taken home after 100% of the balance is received.
We also accept Care Credit, which is a no-interest credit card. You can apply easily for the card online and pay your balance on our Portal. Once the balance is paid with your Care Credit, we will order lenses for you and get started! Our Care Credit plans offer 6-month or 12-month no-interest financing options. Care Credit is safe to use and takes a fee from our office to allow our patients to utilize it. This is how Care Credit allows you to not be charged interest to use this card. We like this to be highly transparent for our patients.